Contact Centre - Enhanced Software Solution
Details
- Supplier(s)
- Avoira Ltd
- Value
- £239,380
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 28 January 2025
- Source
- uk:contracts_finder
Tender description
Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.
Timeline
- Completed: Award published28 January 2025Current notice
- Completed: Award date1 March 2025
- Next: Contract expiry date29 February 2028in 17 months
About the buyer
Thirteen Housing Group is a housing association based in the North East, and its procurement team advertises tenders through its own In-tend portal. Above-threshold opportunities also appear on the Government's Find a Tender service and on Contracts Finder. Suppliers register free on In-tend to see live tendering opportunities. Specialist consultancy panels, including principal designers, are sourced through the Procurement Hub dynamic purchasing system. Every above-threshold tender carries a social value expectation, assessed through Thirteen's own Match My Project platform. Suppliers are also expected to complete checks confirming their supply chains are free from modern slavery.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Thirteen Housing Group Ltd's contract awards have been in construction work, software and information systems and IT services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov |
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