Contact Centre - Enhanced Software Solution
Details
- Supplier(s)
- Avoira Ltd
- Value
- £239,380
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 28 January 2025
- Source
- uk:contracts_finder
Tender description
Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.
Timeline
- Completed: Award published28 January 2025Current notice
- Completed: Award date1 March 2025
- Next: Contract expiry date29 February 2028in 16 months
About the buyer
Thirteen Housing Group is a housing association based in the North East. Specialist consultancy panels, including principal designers, are sourced through the Procurement Hub dynamic purchasing system. Suppliers are also expected to complete checks confirming their supply chains are free from modern slavery.
Over the past 5 years, most of Thirteen Housing Group Ltd's contract awards have been in construction work, software and information systems and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@thirteen-housing-group-ltd.gov |
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