Provision of Contact Centre Solution
Details
- Supplier(s)
- British Telecommunications PLC
- Value
- £226,800
- Duration
- 3 years
- Topic
- Telecommunications system
- Published
- 10 June 2026
- Source
- uk:contracts_finder
Tender description
Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.
Timeline
- Completed: Award date27 May 2026
- Completed: Award published10 June 2026Current notice
- Next: Contract expiry date26 May 2029in 3 years
About the buyer
Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across County Durham, Teesside and North Yorkshire, and buys as an NHS trust. Some contracts are awarded directly through NEPO frameworks. A pharmacy procurement team buys the Trust's medicines. Pre-tender engagement sessions are offered to suppliers ahead of some competitions.
Over the past 5 years, most of Tees Esk and Wear Valleys NHS Foundation Trust's contract awards have been in health and social work, education and training and communications equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov |
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