G-Cloud (RM1557.13) Complaints Management System
Details
- Supplier(s)
- COMPUTER APPLICATION SERVICES LIMITED
- Value
- £33,250
- Duration
- 2 years
- Topic
- Machinery for mining, quarrying, construction equipment
- Published
- 1 August 2025
- Source
- uk:procontracts
Tender description
Complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
Timeline
- Completed: Award date18 November 2024
- Completed: Award published1 August 2025Current notice
- Next: Contract expiry date17 November 2026in 1 week
About the buyer
Middlesbrough Council is a local authority, and its Contract and Commissioning Unit handles procurement enquiries. NEPO works in partnership with 12 North East local authorities on the strategic procurement of goods and services. Buy Boro, the council's simplified quotation procedure, directs smaller contracts toward local businesses and SMEs.
Over the past 5 years, most of Middlesbrough Council's contract awards have been in business services, repair and maintenance and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov |
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