Energy Comapny Customer Relation Management System (CRM)
Details
- Buyer
- Gateshead Council
- Value
- £60,000
- Topic
- System management software package
- Published
- 22 April 2025
- Submission
- 6 May 2025
- Source
- uk:find_a_tender
Tender description
Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.
Timeline
- Completed: Pre-tender published22 April 2025Current notice
About the buyer
Gateshead Council buys as a local authority procuring goods, works and services for the borough. Many goods and materials contracts run as framework agreements lasting a fixed term before renewal. Gateshead Council is migrating its existing frameworks and dynamic purchasing systems onto Open.
Over the past 5 years, most of Gateshead Council's contract awards have been in software and information systems, construction work and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@gateshead-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@gateshead-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@gateshead-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@gateshead-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@gateshead-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@gateshead-council.gov |
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