Complaints Management System
Details
- Supplier(s)
- COMPUTER APPLICATION SERVICES LIMITED
- Value
- £33,250
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 21 January 2025
- Source
- uk:contracts_finder
Tender description
complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
Timeline
- Completed: Award date18 November 2024
- Completed: Award published21 January 2025Current notice
- Next: Contract expiry date17 November 2026in 1 week
About the buyer
Middlesbrough Council is a local authority, and its Contract and Commissioning Unit handles procurement enquiries. NEPO works in partnership with 12 North East local authorities on the strategic procurement of goods and services. Buy Boro, the council's simplified quotation procedure, directs smaller contracts toward local businesses and SMEs.
Over the past 5 years, most of Middlesbrough Council's contract awards have been in business services, repair and maintenance and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov |
131 similar open tenders
See more open tenders related to IT services: consulting, software development, Internet and support.
- Open tender
AT1594 - Selective and Additional Licensing
- Open tender
Tender No 20 SIEM-SOC Solution 2026
- Open tender
Provision of IT Disaster Recovery plan
- Open tender
IT Data Cabling
Related topics
Topics related to Complaints Management System, ranked by notice volume.
- 4,615£217.1bn
Related buyers
Buyers similar to Middlesbrough Council.
- 1,595£17.0bn
- 1,443£1.6bn
- 1,032£1.8bn
- 1,008£3.3bn
- 897£2.4bn
- 849£386.8m
- 805£17.3bn
- 755£839.3m
- 742£504.4m
- 643£1.6bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.