Complaints Management System
Details
- Supplier(s)
- COMPUTER APPLICATION SERVICES LIMITED
- Value
- £33,250
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 21 January 2025
- Source
- uk:contracts_finder
Tender description
complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
Timeline
- Completed: Award date18 November 2024
- Completed: Award published21 January 2025Current notice
- Next: Contract expiry date17 November 2026in 2 months
About the buyer
Middlesbrough Council is a local authority, and its Contract and Commissioning Unit handles procurement enquiries. All quotations and tenders go through the NEPO portal, the North East Procurement Organisation's shared e-tendering system. NEPO works in partnership with 12 North East local authorities on the strategic procurement of goods and services. Contracts above the higher thresholds are also advertised on Contracts Finder and the Find a Tender Service. Buy Boro, the council's simplified quotation procedure, directs smaller contracts toward local businesses and SMEs. Suppliers can register on the NEPO portal free of charge to receive notifications of new opportunities.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Middlesbrough Council's contract awards have been in business services, repair and maintenance and health and social work.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@middlesbrough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@middlesbrough-council.gov |
142 similar open tenders
See more open tenders related to Complaints Management System.
- Open tender
Pipelines - Support and Development
- Open tender
Workflow Management System
- Open tender
Information Management Solution
Related topics
Topics related to Complaints Management System, ranked by notice volume.
- 4,637£128.7bn
- 1,644£38.1bn
Related buyers
Buyers similar to Middlesbrough Council.
- 1,592£17.2bn
- 1,357£1.6bn
- 1,042£3.2bn
- 998£1.8bn
- 896£2.6bn
- 846£392.2m
- 840£935.6m
- 765£18.5bn
- 677£619.8m
- 662£2.6bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
