Out of Hours Call Handling Service – 00267-CX
Details
- Buyer
- Stonewater Ltd
- Supplier(s)
- SPS Doorguard Ltd.
- Value
- 260,000
- Duration
- 3 years
- Topic
- Telephone-answering services
- Published
- 25 February 2026
- Source
- uk:find_a_tender
Tender description
Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1017089864 ## Contract award
Timeline
- Completed: Award date10 February 2026
- Completed: Award published25 February 2026Current notice
- Next: Contract expiry date31 March 2029in 2 years
About the buyer
Stonewater is a housing association based in Leicester that buys as a public sector contracting authority. Full procurement applies to goods and services above the stated regulatory threshold. Works contracts follow the same principles for larger projects. Stonewater considers national and regional frameworks, including those run by the Government Commercial Agency, ESPO, LHC and YPO. Frameworks such as CHIC, Procurement for Housing and Fusion21 are also named. Suppliers can email the procurement team to ask about open opportunities.
Over the past 5 years, most of Stonewater Ltd's contract awards have been in construction work, construction materials and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stonewater-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stonewater-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stonewater-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stonewater-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stonewater-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stonewater-ltd.gov |
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