00534-CS – Transactional Customer Feedback

Tender description

Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country. With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. If you would like to know more about Stonewater, please visit our website: www.stonewater.org Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction. The programme should cover the following customer transactions/journeys: Responsive repairs Cyclical checks Planned capital investment/maintenance Grounds maintenance Complaints ASB Customer service centre contact Lettings Shared ownership sales Mutual exchange Tenancy termination Housing operations. In addition, other transactions may be introduced including digital engagement (website and customer portal) where a “pop-up” survey would be required. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918