Lincolnshire County Council Customer Contact Centre Telephony
Details
- Supplier(s)
- GAMMA NETWORK SOLUTIONS LIMITED
- Value
- £399,222
- Duration
- 1 year
- Topic
- Telephone connections
- Published
- 6 August 2026
- Source
- uk:contracts_finder
Tender description
Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services. The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.
Timeline
- Completed: Award date5 August 2026
- Completed: Award published6 August 2026Current notice
- Next: Contract expiry date4 August 2027in 9 months
About the buyer
Lincolnshire County Council is the local authority responsible for services across the county, and buys through its own Procurement Lincolnshire team. The council favours a Lincolnshire-based approach to procurement, working with partner public bodies across the county where possible. Small and medium enterprises are encouraged to bid for council contracts directly.
Over the past 5 years, most of Lincolnshire County Council's contract awards have been in health and social work, construction work and transport services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov |
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