Contact Centre Tenders and Contracts in the West Midlands

56 matching notices from public sector buyers in the West Midlands, 1 published in the last 30 days.

Recent buyers include Orbit Group Ltd, Citizen Housing Group Ltd and Sandwell Metropolitan Borough Council.

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56 results

Closed tender, closed 31 May 2024Published 19 April 2024
Out of Hours Call Handling Service
Orbit Group LtdTelephone-answering services
Value not stated
Closed tender, closed 23 May 2024Published 24 November 2023
Out of Hours Call Handling Service
Orbit Group LtdOffice-support services
£300,000
Stale Pre-tenderPublished 18 October 2023
Provision of Out of Hours Call Handling Service
Orbit Group LtdTelephone-answering services
£300,000
Expired contract, expired 31 August 2025Published 13 September 2023
Out Of Hours Call Handling Services
Citizen Housing Group LtdSupplier(s) Orbis Project LtdTelephone-answering servicesAwarded 4 September 2023
£476,282.88
Expired contract, expired 30 September 2026Published 21 August 2023
Telephony Replacement Project - CCS Framework RM3808, Lot 13
Sandwell Metropolitan Borough CouncilSupplier(s) British Telecommunications PLCSoftware package and information systemsAwarded 1 October 2023
£735,121
Stale Pre-tenderPublished 17 August 2023
Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT
West Midlands Combined AuthorityContact management software package
Value not stated
Stale Pre-tenderPublished 4 August 2023
Out of Hours Calling Handling Service
Rooftop Housing Group LtdTelephone-answering services
Value not stated
Expired contract, expired 31 October 2025Published 11 May 2023
CA10964 - City of Wolverhampton College Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS)
City of Wolverhampton CollegeSupplier(s) VIRGIN MEDIA BUSINESS LIMITEDIP telephone servicesAwarded 1 November 2022
90,000
Awarded contract, expiring in 5 monthsPublished 4 April 2023
WCC - Contact Centre Telephony
Warwickshire County CouncilSupplier(s) Britannic Technologies LimitedPostal and telecommunications servicesAwarded 3 April 2023
£755,034.31
Awarded contractPublished 22 March 2023
Contact Centre Telephony
Warwickshire County CouncilSupplier(s) Britannic Technologies LimitedPostal and telecommunications servicesAwarded 22 February 2023
£755,034.31
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Awarded contract, expiring in 3 monthsPublished 27 January 2023
Helpdesk Function
High Speed Two (HS2) LtdSupplier(s) FOUNDEVER GB LIMITEDHelpdesk servicesAwarded 4 February 2023
£6,800,200
Expired contract, expired 20 April 2024Published 22 September 2022
Provision of Ominichannel Contact Centre Solution - Direct Award through the Crown Commercial Service (CCS) G-Cloud 12 Framework Agreement RM1557.12 Lot 2: Cloud Software
Longhurst Group LtdSupplier(s) Puzzel LimitedHelpdesk and support servicesAwarded 25 March 2022
£234,097.2
Closed tender, closed 1 November 2022Published 12 August 2022
CA10964 - City of Wolverhampton College Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS)
City of Wolverhampton CollegeTelephone network maintenance services
£90,000
Awarded contractPublished 27 July 2022
Longhurst Out of Hours Call Centre
Longhurst Group LtdSupplier(s) Appello Careline LimitedTelephone-answering servicesAwarded 30 May 2022
£131,000
Expired contract, expired 31 March 2024Published 12 April 2022
Adult Social Care Out of Hours Call Handling Triage Service
Herefordshire CouncilSupplier(s) Shropshire CouncilTelephone-answering servicesAwarded 7 February 2022
£90,000
Expired contract, expired 31 March 2025Published 11 April 2022
Contact Centre System
Lichfield District CouncilSupplier(s) 8X8 UK LIMITEDSoftware package and information systemsAwarded 1 April 2022
£148,732.46
Expired contract, expired 31 March 2024Published 29 March 2022
LDC-190 Contact Centre System
Lichfield District CouncilSupplier(s) 8X8 UK LIMITEDAwarded 1 April 2022
£135,732
Closed tender, closed 16 March 2022Published 14 February 2022
Longhurst Out of Hours Call Centre
Echelon Consultancy LtdCall centre
Value not stated
Closed tender, closed 21 January 2022Published 24 November 2021
Tender for the provision of Telephony Services
Housing 21Telecommunications services
£650,000
Closed tender, closed 20 January 2021Published 7 January 2021
QU451 - PCI DSS Compliant Solution
Birmingham City CouncilPay phone provider services
Value not stated

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Provision of Out of Hours Call Handling Service

Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT

Out of Hours Calling Handling Service

Contact Centre Telephony

CA10964 - City of Wolverhampton College Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS)

Longhurst Out of Hours Call Centre

Longhurst Out of Hours Call Centre

Tender for the provision of Telephony Services

QU451 - PCI DSS Compliant Solution

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