Helpdesk Function
Details
- Supplier(s)
- FOUNDEVER GB LIMITED
- Value
- £6,800,200
- Duration
- 4 years
- Topic
- Helpdesk services
- Published
- 27 January 2023
- Source
- uk:contracts_finder
Tender description
Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
Timeline
- Completed: Award published27 January 2023Current notice
- Completed: Award date4 February 2023
- Next: Contract expiry date3 February 2027in 3 months
About the buyer
HS2 Ltd is a non-departmental public body sponsored by the Department for Transport, and buys as a central government agency building Britain's high-speed railway between London and Birmingham. Framework agreements cover major packages, such as the lifts and escalators for Phase One stations. Four tier-one joint-venture contractors, including EKFB and Align JV, deliver the main civils work. Those contractors procure their own tier-two subcontractors, who source further down the chain.
Over the past 5 years, most of HS2's contract awards have been in construction work, metals and mining products and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@high-speed-two-hs2-ltd.gov |
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