Out Of Hours Call Handling Services
Details
- Supplier(s)
- Orbis Project Ltd
- Value
- £476,282.88
- Duration
- 2 years
- Topic
- Telephone-answering services
- Published
- 13 September 2023
- Source
- uk:contracts_finder
Tender description
Call handling services for Citizen Housing's out of hours inbound phonecalls. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday. Additional information: The contract is an initial 2 year period with the option to extend by a further period of 2 years (2+1+1)
Timeline
- Completed: Award date4 September 2023
- Completed: Award published13 September 2023Current notice
- Completed: Contract expiry date31 August 2025
About the buyer
Citizen Housing Group Ltd is a housing association that provides more than 30,000 homes across the West Midlands region. A published sourcing plan sets out current and upcoming tender opportunities ahead of each procurement round. Formal policies on modern slavery, anti-fraud and bribery sit alongside the group's procurement process.
Over the past 5 years, most of Citizen Housing Group Ltd's contract awards have been in construction work, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov |
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