HH282-25-SBS Solution Care
Details
- Buyer
- NHS Highland
- Supplier(s)
- Netcall Technology Limited
- Value
- £96,921
- Topic
- Maintenance of information technology equipment
- Published
- 26 February 2026
Tender description
NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants. Lot 1: NHS Highland requires continued support and maintenance for the Netcall communication systems used across multiple service areas, including ContactPortal, Voicemail, Contact Centres (such as PBS, Dental Helpline, and Estates Helpdesk), Notify Confirmer for major incident and emergency team call-outs, Notify Outpatient Appointment Reminders, and Auto Attendants.
Timeline
- Completed: Award date25 February 2026
- Completed: Award published26 February 2026Current notice
About the buyer
NHS Highland is the health board serving the Highland and Argyll and Bute partnership areas, and buys as an NHS trust with its own procurement team. Two integrated partnerships, covering Highland and Argyll and Bute, commission services on the board's behalf. Scotland's Procurement and Commercial Improvement Programme has rated the board's procurement function A+, its top mark.
Over the past 5 years, most of NHS Highland's contract awards have been in health and social work, IT services and software and information systems.
Relevant CPV codes
- 50312610 · Maintenance of information technology equipment
- 50324100 · System maintenance services
- 72261000 · Software support services
- 72266000 · Software consultancy services
- 72268000 · Software supply services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-highland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-highland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-highland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-highland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-highland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-highland.gov |
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