Customer Service Hub
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £673,740
- Duration
- 3 years
- Published
- 30 June 2026
Tender description
Continued implementation of a customer service hub encompassing Customer Relationship Management (CRM), Citizens Portal and Employee Portal
Timeline
- Completed: Award published30 June 2026Current notice
- Completed: Award date30 June 2026
- Next: Contract expiry date7 July 2029in 3 years
About the buyer
Clackmannanshire Council is a Scottish local authority procuring under the Public Contracts (Scotland) Regulations 2015 and the Procurement (Scotland) Regulations 2016. Scotland Excel, the national purchasing consortium for Scottish councils, supplies many of its framework agreements. Temporary accommodation and similar needs run through the council's own multi-supplier frameworks. A central Procurement team follows the Procurement Journey process for every exercise.
Over the past 5 years, most of Clackmannanshire Council's contract awards have been in sports, games and art supplies, software and information systems and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@clackmannanshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@clackmannanshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@clackmannanshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@clackmannanshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@clackmannanshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@clackmannanshire-council.gov |
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