Contact Centre Tenders and Contracts in Yorkshire and the Humber

123 matching notices from public sector buyers in Yorkshire and the Humber, 0 published in the last 30 days.

Recent buyers include Anchor Hanover, YPO and Ministry of Justice.

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123 results

Closed tender, closed 29 September 2023Published 8 August 2023
AHG_000586 - Contact Centre Technology (CS69)
Anchor HanoverIP telephone services
£1
Awarded contract, expiring 31 May 2030Published 12 May 2023
YPO - 001172 Multichannel Communications
YPOSupplier(s) 8X8 UK LIMITED, TELEFONICA UK LIMITEDSoftware package and information systemsAwarded 1 June 2023
£844,293.31
Stale Pre-tenderPublished 18 April 2023
Market Engagement and Tech Spike for Contact Centre as a Service (CCaaS) solutions
Ministry of JusticeTelecommunications services
Value not stated
Closed tender, closed 9 June 2023Published 6 April 2023
Telephony Modernisation
East Riding of Yorkshire CouncilTelecommunications equipment and supplies
Value not stated
Closed tender, closed 14 September 2023Published 6 April 2023
Telephony Modernisation
East Riding of Yorkshire CouncilIT services: consulting, software development, Internet and support
£2,500,000
Expired contract, expired 3 January 2026Published 23 December 2022
Broadacres Cloud Telephony and associated services 2022
Broadacres Housing AssociationSupplier(s) New Voice MediaInternet servicesAwarded 3 January 2023
£120,000
Closed tender, closed 30 November 2022Published 15 November 2022
Broadacres Cloud Telephony and associated services 2022
Broadacres Housing AssociationInternet services
£20,000
Awarded contractPublished 9 November 2022
RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE
North Lincolnshire CouncilSupplier(s) Daisy Communications LimitedHelpdesk and support servicesAwarded 9 November 2022
Value not stated
Awarded contractPublished 19 October 2022
YWS Customer Relationship Management (Software Tool and Systems Integrator)
Yorkshire Water Services LtdSupplier(s) IBM UNITED KINGDOM LIMITEDIT services: consulting, software development, Internet and supportAwarded 5 September 2022
£9,021,846
Closed tender, closed 21 October 2022Published 11 October 2022
RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE
North Lincolnshire CouncilSystems support services
Value not stated
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Closed tender, closed 21 October 2022Published 11 October 2022
RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE
North Lincolnshire CouncilSystem and support services
Value not stated
Closed tender, closed 24 August 2022Published 9 August 2022
Contact Centre Platform Replacement
Gloucestershire County CouncilCall centre
Value not stated
Awarded contractPublished 28 July 2022
Unified Communications Network Replacement & CCaaS/UCaaS
Northern Gas NetworksSupplier(s) 4NET TECHNOLOGIES LTDIT services: consulting, software development, Internet and supportAwarded 6 October 2022
Value not stated
Awarded contractPublished 31 May 2022
ITS190147 Cloud Contact Centre Consultancy
Leeds City CouncilSupplier(s) 4C Strategies LtdIT services: consulting, software development, Internet and supportAwarded 31 May 2022
Value not stated
Awarded contractPublished 12 May 2022
ITS200581a: Contact Centre Systems Support
Leeds City CouncilSupplier(s) SABIO LtdMiscellaneous software package and computer systemsAwarded 12 May 2022
£814,584.8
Expired contract, expired 31 March 2023Published 31 March 2022
Contact Centre Services
National Highways LimitedSupplier(s) Foehn LimitedHighways consultancy servicesAwarded 27 January 2022
£825,456
Expired contract, expired 31 December 2022Published 28 March 2022
Legal Ombudsman Contact Centre Service (2022)
Ministry of JusticeSupplier(s) Intrado Solutions LimitedHelpdesk and support servicesAwarded 20 December 2021
£90,000
Closed tender, closed 14 January 2022Published 31 December 2021
NHS England User Research for the Integrated Single Finance Environment (ISFE) II
NHS England, NHS Arden and Greater East Midlands Commissioning Support Unit
£67,500
Closed tender, closed 21 December 2021Published 30 November 2021
YWS Customer Relationship Management (Software Tool and Systems Integrator)
Yorkshire Water Services LtdIT services: consulting, software development, Internet and support
£11,450,000
Closed tender, closed 22 October 2021Published 8 October 2021
ITIP0210 – Single View of the Customer
National Highways Limited
£4,350,000

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AHG_000586 - Contact Centre Technology (CS69)

YPO - 001172 Multichannel Communications

Market Engagement and Tech Spike for Contact Centre as a Service (CCaaS) solutions

Telephony Modernisation

Telephony Modernisation

Broadacres Cloud Telephony and associated services 2022

Broadacres Cloud Telephony and associated services 2022

RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

YWS Customer Relationship Management (Software Tool and Systems Integrator)

RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

Contact Centre Platform Replacement

Unified Communications Network Replacement & CCaaS/UCaaS

ITS190147 Cloud Contact Centre Consultancy

ITS200581a: Contact Centre Systems Support

Contact Centre Services

Legal Ombudsman Contact Centre Service (2022)

NHS England User Research for the Integrated Single Finance Environment (ISFE) II

YWS Customer Relationship Management (Software Tool and Systems Integrator)

ITIP0210 – Single View of the Customer

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