Contact Centre Tenders and Contracts in Ireland

87 matching notices from public sector buyers in Ireland, 0 published in the last 30 days.

Recent buyers include Central Statistics Office, Office of the Revenue Commissioners and Department of Justice.

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87 results

Closed tender, closed 6 September 2023Published 15 July 2023
PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
Central Statistics OfficeComputer network services
€7,000,000
Awarded contractPublished 15 July 2023
PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
Central Statistics OfficeSoftware package and information systemsAwarded 15 July 2023
7,000,000
Closed tender, closed 6 September 2023Published 13 July 2023
PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.
Central Statistics OfficeSystem, storage and content management software package
€7,000,000
Closed tender, closed 23 August 2023Published 2 July 2023
Request for Tenders for the provision of a Contact Centre as a Service
Office of the Revenue CommissionersInteractive voice response software package
€5,000,000
Awarded contractPublished 2 July 2023
Request for Tenders for the provision of a Contact Centre as a Service
Office of the Revenue CommissionersInteractive voice response software packageAwarded 2 July 2023
5,000,000
Closed tender, closed 23 August 2023Published 1 July 2023
Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field Operation and the wider CSO surveys.
Central Statistics OfficeInternet and intranet software package
€7,000
Closed tender, closed 16 August 2023Published 30 June 2023
Request for Tenders for the provision of a Contact Centre as a Service
Office of the Revenue CommissionersRemote access software package
€5,000,000
Closed tender, closed 23 August 2023Published 29 June 2023
Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field Operation and the wider CSO surveys.
Central Statistics OfficeComputer support and consultancy services
€7,000,000
Closed tender, closed 5 May 2023Published 24 March 2023
Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement
Department of JusticeSoftware implementation services
€8,000,000
Closed tender, closed 5 May 2023Published 24 March 2023
Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement
Department of JusticeInformation technology services
Value not stated
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Awarded contractPublished 24 January 2023
Contact Centre as a Service - SSE Airtricity (Ireland)
Customer Solution Transformation - SSE Airtricity (Ref 2159)Call centreAwarded 24 January 2023
Value not stated
Closed tender, closed 27 February 2023Published 23 January 2023
Phone System and Contact Centre Upgrade
Wexford County CouncilIP telephone services
€600,000
Closed tender, closed 27 February 2023Published 23 January 2023
Phone System and Contact Centre Upgrade
Wexford County CouncilIP telephone services
Value not stated
Closed tender, closed 2 February 2023Published 12 January 2023
Provision of Contact Centre Services to the ERC
Educational Research CentreCustomer services
Value not stated
Awarded contractPublished 9 January 2023
20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland
Gas Networks IrelandSupplier(s) Fexco LimitedHelpdesk servicesAwarded 9 January 2023
€16,800,000
Awarded contractPublished 5 January 2023
20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland
Gas Networks IrelandCall centreAwarded 5 January 2023
Value not stated
Closed tender, closed 5 December 2022Published 2 December 2022
Request for tender for Student Contact Centre Services for Atlantic Technological University
Atlantic Technological UniversityCall centre
€900,000
Awarded contractPublished 27 November 2022
Managed Services - Document Management and Contact Centre Services
Residential Tenancies BoardSupplier(s) Capita Customer Solutions LtdCall centreAwarded 27 November 2022
€2,803,349
Closed tender, closed 9 December 2022Published 4 November 2022
Request for tender for Student Contact Centre Services for Atlantic Technological University
Atlantic Technological UniversityCall centre
Value not stated
Awarded contractPublished 26 October 2022
Saorview Contact Centre Services
Raidió Teilifís Éireann (RTÉ)Supplier(s) ARI Services Europe Ltd (ARISE)Telephone-answering servicesAwarded 26 October 2022
Value not stated

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PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.

PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.

PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD OPERATION AND THE WIDER CSO SURVEYS.

Request for Tenders for the provision of a Contact Centre as a Service

Request for Tenders for the provision of a Contact Centre as a Service

Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field Operation and the wider CSO surveys.

Request for Tenders for the provision of a Contact Centre as a Service

Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field Operation and the wider CSO surveys.

Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement

Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement

Contact Centre as a Service - SSE Airtricity (Ireland)

Phone System and Contact Centre Upgrade

Phone System and Contact Centre Upgrade

Provision of Contact Centre Services to the ERC

20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland

20/095 - Step 1 - Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland

Request for tender for Student Contact Centre Services for Atlantic Technological University

Managed Services - Document Management and Contact Centre Services

Request for tender for Student Contact Centre Services for Atlantic Technological University

Saorview Contact Centre Services

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