IVR and Phone Systems Tenders

See open IVR and phone systems tenders and awarded contracts for the UK public sector.

Stotles tracks 1,058 notices covering IVR, telephone systems and phone systems, of which 571 are awarded and 82 sit at pre-tender. The weight is in contracts already let, so the signal is who bought what and when the term ends.

Most of this is replacement, not new build. Ageing on-premise exchanges are moving onto hosted call handling, mainly for NHS trusts, councils and colleges. A single notice often bundles IVR routing with voicemail and auto attendants, so read the scope before writing a lot off.

1,062 results

Showing 1–20 of 1,062 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about IVR, telephone system, phone system, voicemail, auto attendant, telephone exchange, ISDN, IP telephone in the UK public sector.

  • How do I win IVR and phone system contracts in the UK?

    Two routes. Watch the portals for live tenders, or get in earlier by tracking buyers whose telephone contracts are close to expiry. Stotles pulls notices from 100+ portals, and platform-wide 5,226 tenders are open right now. Awards are the more useful end of this category: 571 of the 1,058 notices on record are awarded contracts, and each one names the term and the incumbent.

  • What kinds of phone system contracts does the public sector tender?

    Mostly replacement and support of an estate that already exists. Typical scopes are hosted telephony to retire an on-premise exchange, IVR and call routing for a contact centre, voicemail and auto attendant configuration, and maintenance of ISDN lines still in service. Larger buyers wrap all of it into one communications framework, with separate lots for telephony, contact centre and connectivity.

  • How many IVR and phone system tenders are there?

    1,058 notices match this page across every stage, of which 571 are awarded and 82 are at pre-tender. Only a handful are open at any one time, so this is a category where a thin live list sits on top of a large back catalogue of awards. Platform-wide, 3,225 notices were added last week.

  • Are phone system tenders worth chasing for a small supplier?

    Yes, and the lot structure is why. Communications frameworks split telephony, contact centre and connectivity into separate lots, so a specialist can bid one lot without fronting an entire estate. Many of the awarded contracts on record are single-site telephone replacements or a maintenance renewal for one trust or one college, well inside the reach of a small supplier.

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