C443317 Pay the BSA by Card - Card IVR
Details
- Value
- £400,000
- Topic
- Financial systems software package
- Published
- 5 October 2026
- Submission
- 2 November 2026in 4 weeks
- Source
- uk:find_a_tender
Tender description
The NHSBSA invites you to participate in Pre Market Engagement exercise through this Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs. The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C443317). The RFI documents are available within the Health Family Portal from 5th October 2026. The response deadline for the RFI is 12:00pm (GMT) on 2nd November 2026.
Timeline
- Completed: Pre-tender published5 October 2026Current notice
About the buyer
NHS Business Services Authority operates as a healthcare buyer, delivering national support services across the NHS in England. Contract opportunities are advertised through the Health Family Single eCommercial System, its dedicated procurement portal. Larger tenders appear on Find a Tender, with smaller notices published on Contracts Finder. Much of this procurement flows through framework agreements and the Crown Commercial Service. Commercial teams grade contracts as Gold, Silver or Bronze according to value and risk. Suppliers register on the Central Digital Platform to complete pre-qualification checks.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of NHS Business Services Authority's contract awards have been in education and training, IT services and business services.
Relevant CPV codes
- 48442000 · Financial systems software package
- 48812000 · Financial information systems
- 66000000 · Financial and insurance services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov |
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