Open tenderClosing in 4 weeks

C443317 Pay the BSA by Card: Card IVR

Details

Buyer: NHS Business Services Authority
Published: 5 October 2026
Submission: 2 November 2026in 4 weeks
Source: uk:atamis:dhsc

Tender description

The NHSBSA is undertaking a Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs.  The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations.

Timeline

Completed: Tender published5 October 2026
Current notice
Next: Submission date2 November 2026in 4 weeks

About the buyer

NHS Business Services Authority operates as a healthcare buyer, delivering national support services across the NHS in England. Contract opportunities are advertised through the Health Family Single eCommercial System, its dedicated procurement portal. Larger tenders appear on Find a Tender, with smaller notices published on Contracts Finder. Much of this procurement flows through framework agreements and the Crown Commercial Service. Commercial teams grade contracts as Gold, Silver or Bronze according to value and risk. Suppliers register on the Central Digital Platform to complete pre-qualification checks.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS Business Services Authority's contract awards have been in education and training, IT services and business services.