CRM Tenders and Contracts

CRM procurement covers customer relationship management platforms and the work around them: licence renewals, implementation partners, integration, and support and development of live systems. Specialist strands include fundraising and alumni CRM, student recruitment CRM for universities and colleges, and case-management CRM for councils and housing associations.

Stotles brings together CRM tenders and contracts from 100+ portals into one search, so you do not have to check each portal separately, and you can set alerts for new opportunities across the UK and Ireland.

If you want to search the government portals directly, Find a Tender carries higher-value contracts across the UK and Contracts Finder carries lower-value contracts in England. Public Contracts Scotland, Sell2Wales and eTendersNI cover Scotland, Wales and Northern Ireland, Ireland's eTenders covers Irish public bodies, and many councils, NHS bodies and housing associations publish on their own e-tendering portals such as ProContract. Much CRM software and implementation is called off from G-Cloud and other technology frameworks, so those opportunities reach only suppliers already listed.

CRM tenders are scored on how well the platform meets the buyer's requirements, implementation approach and data migration, integration with existing systems, support and price over the term. Many buyers buy through G-Cloud, so a clear service listing and relevant case studies help.

CRM systems hold personal data, so buyers check data protection and information security arrangements, including where data is hosted. Tenders usually set minimum insurance cover, check financial standing and ask for evidence of similar contracts at selection stage. Under the Procurement Act 2023, suppliers can be excluded for certain criminal convictions, insolvency or failure to pay tax.

CRM purchases are often called off from the CCS G-Cloud framework, which councils, combined authorities, central government departments and research bodies use for cloud CRM platforms, licences, support and implementation partners. Buyers award either directly or after a competition between listed services.

The CCS Back Office Software framework is another route, used by central government bodies and public banks for CRM licences and Microsoft Dynamics implementation work, including through mini-competitions.

Support, licence renewal and development of existing systems make up much of the buying, alongside new platform selections run as multi-lot frameworks or G-Cloud call-offs. CRM is bought mainly by councils, combined authorities, universities, NHS bodies, housing associations and central government departments.

Read digital and customer service strategies, CRM licence renewal dates and preliminary market engagement notices, which show CRM work coming due ahead of a notice. On Stotles you can track those signals and the buyers behind them, then follow a notice from pre-tender through to award.

48445000, Customer Relation Management software package, is the code that shows up most often alongside CRM notices. It sits under the broader software-package codes that most CRM-related notices also carry.