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The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider

Details

Buyer
South Yorkshire Mayoral Combined Authority
Value
£300,000
Topic
Customer Relation Management software package
Published
16 October 2026
Submission
16 November 2026in 1 month
Source
uk:find_a_tender

Tender description

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: - Branded White-Labelled Website - Subscription and Payment Management - Customer Qualification and Checks - Insurance and Theft Management - Asset Tracking and Bike Allocation - Customer Order Ticketing - IoT (Internet of Things) Integration, including GPS Tracking - Data Collection - Customer Service and Customer Relationship Management (CRM) - Legal and Compliance - Management Information, Reporting and Analytics

Timeline

  1. Tender published16 October 2026
    Current notice
  2. Submission date16 November 2026in 1 month

About the buyer

South Yorkshire Mayoral Combined Authority brings together Barnsley, Doncaster, Rotherham and Sheffield under an elected mayor, and buys as a local authority. Public transport commissioning includes tram fleet and bus service contracts. The Authority's Strategic Economic Plan sets transport and investment priorities through to 2040.

Over the past 5 years, most of the South Yorkshire Mayoral Combined Authority's contract awards have been in software and information systems, IT services and transport equipment.

Relevant CPV codes

  • 48445000 · Customer Relation Management software package
  • 72212445 · Customer Relation Management software development services
  • 72220000 · Systems and technical consultancy services
  • 79980000 · Subscription services

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