Corporate Customer Relationship Management (CRM) system
Details
- Supplier(s)
- Granicus-Firmstep Ltd
- Value
- £395,562
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 13 October 2026
- Source
- uk:contracts_finder
Tender description
Procurement of a Corporate Customer Relationship Management (CRM) system to underpin the delivery of services to Leicestershire residents, businesses, partners and internal users. Awarded via CCS G-cloud 14, RM1557.14 framework. The contract term is for 36 months, with the option to extend for a further 12 Months.
Timeline
- Completed: Award date1 October 2026
- Completed: Award published13 October 2026Current notice
- Next: Contract expiry date30 September 2029in 3 years
About the buyer
Leicestershire County Council buys as a local authority. Some contracts also run through frameworks set up by outside bodies, including ESPO, and suppliers apply to join those directly. The council itself trades nationally as ESPO, running framework agreements for public bodies nationwide. A two-year procurement plan on the council's open data site lists contracts still to come.
Over the past 5 years, most of Leicestershire County Council's contract awards have been in transport services, construction work and architectural and engineering services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov |
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