Awarded contract

Customer Relationship Management System Licenses

Details

Value
£3,964,812.5
Duration
3 years
Topic
Software package and information systems
Published
21 October 2026

Tender description

Contract award notice for Customer Relationship Management System Licenses, associated products and Support. Additional information: This requirement was awarded under Lot 1 of the Government Commercial Agency (GCA) RM6285 Back Office Software 2 (BOS2) Framework The value quoted is the upper range of the contract value which for allows for some growth over the term of the contract.

Timeline

  1. Completed: Award published21 October 2026
    Current notice
  2. Next: Award date26 October 2026in 1 day
  3. Upcoming: Contract expiry date25 October 2029

About the buyer

The Office of Communications (Ofcom) is the UK's communications regulator, covering broadcasting, telecoms, post and spectrum as a non-departmental public body. Competitions for its contracts usually run as an Invitation to Tender process, procured directly by Ofcom's own commercial team. Larger opportunities also typically route through Crown Commercial Service frameworks or frameworks hosted by public bodies.

Over the past 5 years, most of Ofcom's contract awards have been in business services, software and information systems and IT services.

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Decision makers

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Contact nameJob titlePhone numberWork email
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Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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