CRM Licensing and Professional Services 2026
Details
- Buyer
- Riverside
- Supplier(s)
- Salesforce UK Limited
- Value
- £9,500,000
- Duration
- 3 years
- Topic
- Customer Relation Management software package
- Published
- 9 November 2026
- Source
- uk:find_a_tender
Tender description
The ongoing supply of Customer Relationship Management (CRM) licenses and associated professional services and consultancy services needed to support Riverside's ongoing digital transformation programme. Negotiations with Salesforce are ongoing. Options range from a £2.5m contract for 12 months to allow Riverside to refine the approach during 2027/28, through to a 3 year contract ranging from c£8m to c£10m, dependent on Riverside's yet to be finalised change portfolio. ## Contract award Title: CRM and Professional Services 2026
Timeline
- Completed: Award published9 November 2026Current notice
- Completed: Award date9 November 2026
- Next: Contract expiry date14 November 2029in 3 years
About the buyer
Riverside is a Liverpool-based housing association with a Group Procurement department. Lower-value orders are bought on written quotes from approved suppliers, and formal tenders are required for larger contracts. Every supplier must report on and improve its sustainability performance throughout each contract term.
All approved contractors must hold SSIP accreditation through Alcumus SafeContractor.
Over the past 5 years, most of Riverside's contract awards have been in construction work, architectural and engineering services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@riverside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@riverside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@riverside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@riverside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@riverside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@riverside.gov |
15 similar open tenders
See more open tenders related to Customer Relation Management software package.
- Open tender
Project Integrator Services Framework
Related topics
Topics related to CRM Licensing and Professional Services 2026, ranked by notice volume.
- 3,259£92.9bn
- 28,005£1.7tn
Related buyers
Buyers similar to Riverside.
- 187£3.4bn
- 147£3.0bn
- 127£3.5bn
- 123£1.4bn
- 120£133.0m
- 120£135.9m
- 111£2.5bn
- 103£464.9m
- 101£501.9m
- 99£179.6m
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.