Prevent and Protect Customer Relationship Management ('CRM') Tool
Details
- Supplier(s)
- Softcat PLC
- Value
- £81,893.24
- Duration
- 1 year
- Topic
- Customer Relation Management software package
- Published
- 14 October 2026
- Source
- uk:find_a_tender
Tender description
Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits to vulnerable children and adults. It is used to manage both risk across the country and performance of our teams. ## Contract award
Timeline
- Completed: Award published14 October 2026Current notice
- Completed: Award date14 October 2026
- Next: Contract expiry date11 December 2027in 14 months
About the buyer
Surrey County Council buys as a local government organisation, with procurement led by its own Director of Procurement. Suppliers register on the Proactis Supplier Network, the e-sourcing portal used for major tenders and requests for quotation. Registered suppliers can express interest and submit bids for live opportunities directly through that portal. The same Proactis system manages contracts, purchase orders and invoices once a contract is awarded. Larger procurements are advertised through the Find a Tender service under the Procurement Act 2023. The Surrey-i website separately lists the council's live contracts register for suppliers to check ongoing work.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Surrey County Council's contract awards have been in transport services, architectural and engineering services and business services.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@surrey-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@surrey-county-council.gov |
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