Chat Tenders and Contracts

Chatbot tenders cover chatbot design and build, conversational AI assistants and AI chatbot pilots for council, university and NHS services such as parking appeals and benefits guidance. Live chat and webchat usually appear as one channel inside a larger contact centre, CRM or customer service contract rather than as a purchase of their own.

Stotles brings together chatbot tenders and contracts from 100+ portals into one search, so you do not have to check each portal separately, and you can set alerts for new opportunities across the UK and Ireland.

If you want to search the government portals directly, Find a Tender carries higher-value contracts across the UK and Contracts Finder carries lower-value contracts in England. Public Contracts Scotland, Sell2Wales and eTendersNI cover Scotland, Wales and Northern Ireland, Ireland's eTenders covers Irish public bodies, and many councils, NHS bodies and housing associations publish on their own e-tendering portals such as ProContract. Many chatbot and conversational AI contracts are called off from G-Cloud, so some opportunities reach only suppliers already listed.

Chatbots handling personal data must comply with UK data protection law, and public sector services must meet accessibility requirements. Tenders usually set minimum insurance cover, check financial standing and ask for evidence of similar deployments at selection stage. Under the Procurement Act 2023, suppliers can be excluded for certain criminal convictions, insolvency or failure to pay tax.

Chatbot contracts are often small direct awards or G-Cloud call-offs, such as a parking appeals chatbot placed with an existing provider, while larger platforms go to open tender, often after an early market engagement notice. Many are bought as software subscriptions.

Local councils, NHS trusts, central government bodies and public buying organisations buy chatbots for services such as parking appeals, benefits guidance, website enquiries and clinical advice.

Read digital and customer service strategies, AI adoption plans and soft market testing or early engagement notices, which often come before a chatbot procurement. On Stotles you can track those signals and the buyers behind them, then follow a notice from pre-tender through to award.

Chatbot has no CPV code of its own. Notices carry 48000000 (Software package and information systems) and 72000000 (IT services: consulting, software development, Internet and support).