TOPdesk Cloud Software
Details
- Buyer
- Aston University
- Supplier(s)
- TOPdesk UK Ltd
- Value
- £127,182
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 5 January 2026
- Source
- uk:contracts_finder
Tender description
270 Licensed Operators on the TOPdesk Engaged package, for a 2-year contract term, including Ebbot Live Chat & AI Chatbot
Timeline
- Completed: Award date1 November 2025
- Completed: Award published5 January 2026Current notice
- Next: Contract expiry date31 October 2027in 13 months
About the buyer
Aston University is a higher education provider in Birmingham, and buys through a dedicated Procurement Team. Tender opportunities are advertised on ProContract, the university's e-tendering system, where suppliers register free to respond. Larger contracts also appear on Find a Tender Service, with Contracts Finder used for smaller notices. Low-value construction work can be sourced through Constructionline. Much of this procurement flows through frameworks including SUPC, TUCO, ESPO and the Crown Commercial Service. The Procurement Team also maintains a Contracts Register of awarded tenders and framework agreements. All procurement follows financial regulations and University policy.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of Aston University's contract awards have been in laboratory and precision equipment, construction work and software and information systems.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@aston-university.gov |
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