Customer Experience Tenders and Contracts in Wales

204 matching notices from public sector buyers in Wales, 2 published in the last 30 days.

Recent buyers include Caerphilly County Borough Council, Transport for Wales and Runnymede Borough Council.

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204 results

Closed tender, closed 27 October 2025Published 26 September 2025
The Provision of a Leisure Management System
Caerphilly County Borough CouncilIT services: consulting, software development, Internet and support
£1,000,000
Closed tender, closed 24 October 2025Published 24 September 2025
Out-of-Hours Customer Support Services
Transport for WalesTelephone-answering services
£208,000
Awarded contract, expiring 31 July 2030Published 11 September 2025
RMBC - ZC - Tenant Satisfaction Surveys 2025 - AWARD
Runnymede Borough CouncilSupplier(s) Viewpoint Research CICSurvey analysis servicesAwarded 1 August 2025
£38,400
Awarded contract, expiring 31 July 2028Published 11 September 2025
RMBC - ZC - Tenant Satisfaction Surveys 2025
Runnymede Borough CouncilSupplier(s) Viewpoint Research CICSurvey analysis servicesAwarded 11 September 2025
£75,000
Awarded contractPublished 3 September 2025
Provision of Gate Lines and Platform Validators and Associated Installation and Maintenance Services
Transport for WalesSupplier(s) Vix Technology (UK) LtdSoftware package and information systemsAwarded 28 August 2025
25,000,000
Awarded contract, expiring in 10 monthsPublished 2 September 2025
Provision of Tenant Satisfaction Surveys
Caerphilly County Borough CouncilSupplier(s) ARP Research LtdSurvey servicesAwarded 19 August 2025
£108,100
Awarded contractPublished 19 August 2025
Welsh Government Catering Services Contract
Welsh GovernmentSupplier(s) Compass Contract Services (UK) Limited trading as ChartwellsKitchen equipment, household and domestic items and catering suppliesAwarded 25 June 2025
£4,000,000
Awarded contractPublished 12 August 2025
Mapio Taith Cwsmer | Customer Journey Mapping
Grwp CynefinSupplier(s) Prodo Digital Marketing LtdIT services: consulting, software development, Internet and supportAwarded 16 July 2025
Value not stated
Stale Pre-tender, closed 5 September 2025Published 31 July 2025
Proactive communications and engineer arrival tracking service
Wales & West Utilities LtdCommunication software package
£350,000
Awarded contract, expiring in 6 monthsPublished 31 July 2025
Provision of Market Research Accreditation & Membership
Driver and Vehicle Licensing AgencySupplier(s) The Market Research SocietyMarket research servicesAwarded 16 April 2025
£28,029
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Stale Pre-tender, closed 8 August 2025Published 15 July 2025
The Provision of a Leisure Management System
Caerphilly County Borough CouncilIT services: consulting, software development, Internet and support
£1,000,000
Awarded contract, expiring 1 September 2028Published 7 July 2025
Mystery Shop
Transport for WalesSupplier(s) E.S.A (Market Research) LimitedMarket research servicesAwarded 4 July 2025
£194,740
Stale Pre-tender, closed 30 September 2025Published 16 June 2025
Museum of Land Speed: "Pendine Through Time" Permanent exhibition, wayfinding & building interactives - Design & Build
Carmarthenshire County CouncilDesign consultancy services
£350,000
Closed tender, closed 2 July 2025Published 4 June 2025
Mapio Taith Cwsmer | Customer Journey Mapping
Grwp CynefinIT services: consulting, software development, Internet and support
£20,000
Closed tender, closed 1 July 2025Published 3 June 2025
Contract for Swansea Grand Theatre - Auditorium Seating Contract (Phase 1)
City and County of SwanseaConstruction work
£350,000
Closed tender, closed 20 June 2025Published 30 May 2025
Provision of Tenant Satisfaction Surveys
Caerphilly County Borough CouncilCustomer survey services
£40,000
Closed tender, closed 9 June 2025Published 12 May 2025
Mystery Shop
Transport for WalesPublic transport services by railways
£142,000
Awarded contractPublished 7 May 2025
Search Engine Optimisation (SEO) Services
Transport for WalesSupplier(s) N21 GROUP LIMITEDIT services: consulting, software development, Internet and supportAwarded 12 September 2024
£600,000
Expired contract, expired 6 October 2025Published 24 April 2025
Provision of Audit for Drivers Medical
Driver and Vehicle Licensing AgencySupplier(s) FORVIS MAZARS LLPAuditing servicesAwarded 7 April 2025
£56,000
Closed tender, closed 30 April 2025Published 2 April 2025
Media Monitoring & Sentiment Analysis
Wales & West Utilities LtdNews-agency services
£320,000

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