Provision of Tenant Satisfaction Surveys
Details
- Value
- £40,000
- Topic
- Building surveying services
- Published
- 30 May 2025
- Submission
- 20 June 2025
- Source
- uk:find_a_tender
Tender description
Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
Timeline
- Completed: Tender published30 May 2025Current notice
- Completed: Submission date20 June 2025
About the buyer
Caerphilly County Borough Council is the local authority for the county borough, and buys as a local government organisation through the Sell2Wales portal. Suppliers register on Sell2Wales to view and respond to the council's contract notices. A Procurement Services team handles enquiries and can be reached through a dedicated phone line and email address. Taxis, minibuses and wheelchair-accessible vehicle hire are sourced through a dynamic purchasing system. Childcare places in the non-maintained sector run through a separate dynamic purchasing system. Assessment and therapy services are bought through their own dynamic purchasing system.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Caerphilly County Borough Council's contract awards have been in construction work, IT services and construction materials.
Relevant CPV codes
- 71315300 · Building surveying services
- 79311000 · Survey services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@caerphilly-county-borough-council.gov |
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