Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

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2,322 results matching, customer experience

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Closed tender, closed 10 October 2025Published 9 September 2025
Temporary Hospitality, Catering and Events Staff for ACE
University of EdinburghSupply services of personnel including temporary staff
£3,600,000
Stale Pre-tender, closed 16 October 2025Published 5 September 2025
Ticket Protection
London North Eastern Railway LimitedFinancial and insurance services
£3,000,000
Awarded contractPublished 3 September 2025
Provision of Gate Lines and Platform Validators and Associated Installation and Maintenance Services
Transport for WalesSupplier(s) Vix Technology (UK) LtdSoftware package and information systemsAwarded 28 August 2025
25,000,000
Closed tender, closed 30 September 2026Published 29 August 2025
Local Electric Vehicle Infrastructure (LEVI) Concession.
Cornwall CouncilSystem maintenance services
£3,106,300
Expired contract, expired 31 March 2026Published 26 August 2025
Provision of consultancy services including Strategic Sponsorship of Midlands Rail Hub
West Midlands Combined AuthoritySupplier(s) REMY CONSULTING LTDBusiness and management consultancy and related servicesAwarded 1 July 2025
£106,200
Closed tender, closed 26 September 2025Published 22 August 2025
New Build Customer Journey Experience Solutions
Peabody TrustBusiness services: law, marketing, consulting, recruitment, printing and security
£500,000
Stale Pre-tender, closed 5 September 2025Published 21 August 2025
Bus Franchising Contract Management System
Liverpool City Region Combined AuthorityIT services: consulting, software development, Internet and support
£680,000
Stale Pre-tender, closed 15 September 2025Published 21 August 2025
Collection & Recovery Services
Southern Water Services LtdLegal services
£40,000,000
Closed tender, closed 12 September 2025Published 21 August 2025
CANCELLED - 2025/008 The provision and support of a UX Design Service for Enterprise Ireland (National Enterprise Hub)
Enterprise IrelandWeb server software package
€210,000
Expired contract, expired 21 July 2026Published 15 August 2025
New Homes Customer Journey Pilot
Peabody TrustSupplier(s) Integrity UK LtdBusiness and management consultancy servicesAwarded 15 August 2025
£174,259.2
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Closed tender, closed 17 September 2025Published 14 August 2025
Invitation to tender for Bord Bia’s Digital Platforms Partner – Strategy, UX, Design and Implementation
Bord Bia (Irish Food Board)Software support services
€300,000
Awarded contractPublished 14 August 2025
Invitation to tender for Bord Bia’s Digital Platforms Partner – Strategy, UX, Design and Implementation
Bord Bia (Irish Food Board)Software support servicesAwarded 14 August 2025
300,000
Stale Pre-tender, closed 27 August 2025Published 13 August 2025
TfL Supplementary Works Approval Process
Transport for LondonInformation systems or technology strategic review and planning services
Value not stated
Stale Pre-tender, closed 27 August 2025Published 13 August 2025
Market Sounding Questionnaire: TfL Supplementary Works Approval Process
Transport for LondonSystems and technical consultancy services
Value not stated
Awarded contract, expiring in 6 monthsPublished 13 August 2025
Customer Experience Training - GEMS3
Great Western Rail (FirstGroup)Supplier(s) TRAIN 4 CHANGE LIMITEDEducation and training servicesAwarded 13 August 2025
£683,365
Expired contract, expired 30 September 2025Published 12 August 2025
Catering Contractor Procurement
Stockport Metropolitan Borough CouncilSupplier(s) International Food Service Equipment LimitedConstruction workAwarded 30 June 2025
£289,166.44
Stale Pre-tender, closed 22 June 2026Published 11 August 2025
HMRC Customer Relationship Management
HM Revenue & Customs (HMRC)IT services: consulting, software development, Internet and support
£2,000,000,000
Closed tender, closed 5 September 2025Published 8 August 2025
Provision of comprehensive operation and management services for the Greystones Regional Innovation District (the GRID) and its associated facilities. Initial contract: 2 years
Wicklow County CouncilGeneral management consultancy services
Value not stated
Stale Pre-tender, closed 17 September 2025Published 6 August 2025
Retail catering and retail outlet concession
Hull University Teaching Hospitals NHS TrustCatering services
Value not stated
Awarded contractPublished 6 August 2025
Digital Place for Local Public Services - Customer Experience Program
Tameside Metropolitan Borough CouncilSupplier(s) PLACECUBE LIMITEDIT services: consulting, software development, Internet and supportAwarded 6 August 2025
£900,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Department For Work and Pensions (DWP)
37
£4.3bn
Network Rail
36
£1.6bn
London North Eastern Railway Limited
35
£255.7m
Sandwell Metropolitan Borough Council
27
£610.9k
Home Office
25
£4.7bn
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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