Digital Place for Local Public Services - Customer Experience Program
Details
- Supplier(s)
- PLACECUBE LIMITED
- Value
- £900,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 6 August 2025
- Source
- uk:find_a_tender
Tender description
3-year contract. The Council are seeking a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies. Lot 1: 3-year for a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.
Timeline
- Completed: Award published6 August 2025Current notice
- Completed: Award date6 August 2025
About the buyer
Tameside Metropolitan Borough Council is a local authority based in Ashton-under-Lyne, covering Greater Manchester. Procurement runs through STAR Procurement, a shared service the council operates jointly with Knowsley, Rochdale, St Helens, Stockport and Trafford Councils. STAR organises contracts by category, covering People, Place and Professional work.
Over the past 5 years, most of Tameside Metropolitan Borough Council's contract awards have been in transport services, IT services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov |
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