Digital Place for Local Public Services - Customer Experience Program
Details
- Supplier(s)
- PLACECUBE LIMITED
- Value
- £900,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 6 August 2025
- Source
- uk:find_a_tender
Tender description
3-year contract. The Council are seeking a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies. Lot 1: 3-year for a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.
Timeline
- Completed: Award published6 August 2025Current notice
- Completed: Award date6 August 2025
About the buyer
Tameside Metropolitan Borough Council is a local authority based in Ashton-under-Lyne, covering Greater Manchester. Procurement runs through STAR Procurement, a shared service the council operates jointly with Knowsley, Rochdale, St Helens, Stockport and Trafford Councils. STAR organises contracts by category, covering People, Place and Professional work. Open tenders and quotations are advertised on The Chest, the North West's regional procurement portal. Registration on The Chest is free and gives suppliers access to opportunities from all six member councils. Bidders must also show social, economic or environmental benefit under the council's social value requirements.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Tameside Metropolitan Borough Council's contract awards have been in transport services, IT services and health and social work.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@tameside-metropolitan-borough-council.gov |
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