Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 1 November 2022
Business Wales Delivery 2023-2029
£99,842,400
- Closed tenderPublished 31 October 2022
Provision of Multi Occupancy Accessible Transport Services
£45,000,000
- Awarded contractPublished 31 October 2022
Public Library Management Solution
£230,000
- Expired contractPublished 28 October 2022
Tenant Satisfaction Survey 2022
£27,135
- Stale Pre-tenderPublished 27 October 2022
Digital Information Platform (PIN ONLY)
Value not stated
- Closed tenderPublished 27 October 2022
Hook Parish Council Cleansing Contract 2023-2027
£28,000
- Expired contractPublished 26 October 2022
Tenant Satisfaction Survey 2022
£35,000
- Closed tenderPublished 25 October 2022
MT1016 SDF Design Agency - Provision of design capabilities and services
£50,500
- Stale Pre-tenderPublished 24 October 2022
NHS Supply Chain - Digital Commerce Platform
£10,000,000
- Closed tenderPublished 24 October 2022
Framework for the Provisions of Strategic Change Communications Services and a Creative Design Partner
Value not stated
- Stale Pre-tenderPublished 24 October 2022
Digital Commerce Platform
£10,000,000
- Closed tenderPublished 22 October 2022
Bradford Theatres Technology Partner
£500,000
- Closed tenderPublished 22 October 2022
Bradford Theatres Technology Partner
£450,000
- Closed tenderPublished 21 October 2022
SMP Alliance - M62 Compound Soil Stabilisation
£400,000
- Closed tenderPublished 21 October 2022
SMP Alliance - Occupational Hygiene Partner
£150,000
- Closed tenderPublished 19 October 2022
Customer Insight and Complaints Officer - Adult Social Care
£15,264
- Closed tenderPublished 19 October 2022
Professional Services Customer Insight Platform (CIP)
£6,700,000
- Expired contractPublished 19 October 2022
Offshore Service Providers research SR688385120
£65,000
- Awarded contractPublished 19 October 2022
YWS Customer Relationship Management (Software Tool and Systems Integrator)
£9,021,846
- Closed tenderPublished 19 October 2022
ITT - Website Development
£25,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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