Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 15 November 2022
Tenant Satisfaction Measures Surveys
Value not stated
- Closed tenderPublished 15 November 2022
Broadacres Salesforce Partner and associated services 2022
£55,000
- Expired contractPublished 14 November 2022
Provision of Continuity of Service for Customer Experience Platform
£50,000
- Closed tenderPublished 14 November 2022
TfL Revenue Collection Services - Project Proteus 24412
£1,500,000,000
- Stale Pre-tenderPublished 11 November 2022
PL0160 Redditch Station Replacement Construction Contract
£5,000,000
- Closed tenderPublished 11 November 2022
Prior Information Notice - PL0160 Redditich Station Replacement Construction Contract
Value not stated
- Closed tenderPublished 10 November 2022
UK SBS DDaT22463 Discovery for Help to Heat: Home Upgrade Grant– Consumer Led Route (HUG CLR)
£286,750
- Awarded contractPublished 10 November 2022
HO UKVI - Migration Business Endorsing Body Services
£9,500,000
- Stale Pre-tenderPublished 8 November 2022
CWC22183 Omnichannel Solution Preliminary Market Consultation
Value not stated
- Closed tenderPublished 8 November 2022
CWC22183MW Omnichannel Solution Preliminary Market Consultation
Value not stated
- Closed tenderPublished 8 November 2022
CSAT Survey
Value not stated
- Closed tenderPublished 7 November 2022
GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services
£75,000
- Closed tenderPublished 7 November 2022
Grounds Maintenance Services
Value not stated
- Expired contractPublished 7 November 2022
Noise Insulation Scheme Surveyor/Contractor - AWARD
0.01
- Awarded contractPublished 4 November 2022
Mystery Shopper Surveys
Value not stated
- Closed tenderPublished 3 November 2022
Consultancy for SecOps Modules inc. Vulnerability Response and Integration with Existing Platform
£100,000
- Stale Pre-tenderPublished 2 November 2022
The provision of data by companies engaging with self-employed individuals for an Income Tax in-year calculation pilot
Value not stated
- Closed tenderPublished 1 November 2022
THA Mandatory Tenant Satisfaction Measures Survey
Value not stated
- Awarded contractPublished 1 November 2022
Moves and Relocation Tender for OCC and CDC
£360,000
- Closed tenderPublished 1 November 2022
Business Wales Delivery 2023-2029
£138,000,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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