Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Expired contractPublished 19 October 2022
Customer Experience Tool
£90,000
- Closed tenderPublished 19 October 2022
ITT - Website Development
£25,000
- Expired contractPublished 18 October 2022
Customer insight and communication software
£82,500
- Closed tenderPublished 17 October 2022
SMP Alliance - M62 Compound Fencing
£75,000
- Closed tenderPublished 17 October 2022
SMP Alliance - M62 Compound Electrical Works
£400,000
- Closed tenderPublished 17 October 2022
SMP Alliance HSWE Onboarding - E Learning
£40,000
- Closed tenderPublished 14 October 2022
Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents
£50,000,000
- Expired contractPublished 12 October 2022
SC220249 - Customer Feedback System
£80,000
- Closed tenderPublished 11 October 2022
First TPE Video Surveillance System (VSS/CCTV) Renewal
£5,550,000
- Closed tenderPublished 10 October 2022
Customer Insight and Complaints Officer
£7,130
- Closed tenderPublished 7 October 2022
Concession Contract for the Operational Management of Glossop Markets and adjacent Commercial Business spaces
Value not stated
- Awarded contractPublished 6 October 2022
Merchant Acquiring Services 2022
£300,000
- Awarded contractPublished 6 October 2022
Management and delivery of an end to end electric vehicle (EV) dealerships of the year award scheme.
Value not stated
- Expired contractPublished 6 October 2022
Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales
£54,500
- Closed tenderPublished 6 October 2022
Scottish Cancer Patient Experience Survey 2023
£31,852
- Stale Pre-tenderPublished 5 October 2022
Meeting Rooms - Video Conferencing Refresh (phase 3)
Value not stated
- Expired contractPublished 5 October 2022
Customer Survey Supplier
£11,750
- Closed tenderPublished 4 October 2022
AC0366 Help to Live at Home Alliance *New*
Value not stated
- Expired contractPublished 3 October 2022
WP3854 - Pathway 1 - Responsive Model - AWARD
400,000
- Closed tenderPublished 3 October 2022
Management and delivery of an end to end electric vehicle (EV) dealerships of the year award scheme.
€484,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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