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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,653 results

  • Closed tenderPublished 6 January 2015

    SS14 66 - Provision of Customer Satisfaction Surveys at Household Waste Recycling Centres for Kent County Council

    Kent County CouncilFood, beverages, tobacco and related products

    £3,114,922

  • Awarded contractPublished 8 January 2014

    GeoSpatial Customer Analysis Report

    Ordnance Survey Ireland

  • Awarded contractPublished 28 May 2013

    T1 Redevelopment Strategy / Consultancy Services

    daa plcArchitectural, construction, engineering and inspection services

  • Awarded contractPublished 16 May 2012

    RPA7244 Market Research

    Railway Procurement Agency ( RPA )

  • Awarded contractPublished 26 October 2011

    Provision of Customer Experience Metrics and Associated Services

    ErviaCustomer satisfaction survey

  • Awarded contractPublished 10 March 2011

    Customer Charter Audit

    Bus Eireann/Irish Bus

  • Awarded contractPublished 23 March 2010

    Respond / Aptean Complaints Software

    Bedford Borough CouncilSupplier(s) Respond Group Ltd (trading as Aptean)Awarded 23 March 2010

    POUND STERLING (GBP) 7,357.4

  • Expired contractPublished 1 April 2009

    Customer Satisfaction Surveys

    Cheshire ConstabularySupplier(s) Marketing Means (UK) LimitedAwarded 1 April 2009

    £210,000

  • Expired contractPublished 1 October 2007

    TV Licensing Web Prototype

    The British Broadcasting Corporation (BBC)

    £400,000

  • Closed tenderPublished 1 October 2007

    TV Licensing Web Prototype

    The British Broadcasting Corporation (BBC)

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  • Closed tenderPublished 2 July 2007

    OS5907 INTEGRATED REQUEST MANAGEMENT & DELIVERY SYSTEM (IRMDS)

    British Library

  • Expired contractPublished 2 July 2007

    OS5907 INTEGRATED REQUEST MANAGEMENT & DELIVERY SYSTEM (IRMDS)

    British Library

    £2,500,000

  • Awarded contractPublished 3 October 1981

    GLA Digital Team On-Site User Researcher

    Greater London AuthoritySupplier(s) INTERACT CONSULTING LIMITEDAwarded 3 October 1981

    £120,000

Showing 4,641–4,653 of 4,653 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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