Expired contract

Tenant Satisfaction Survey 2022

Details

Supplier(s)
ARP Research Ltd
Value
£35,000
Duration
3 years
Topic
Education and training services
Published
26 October 2022

Tender description

South Tyneside Homes, on behalf of South Tyneside Council, wishes to carry out a tenant satisfaction survey to understand the views of our customers. The council currently has 16,000 tenancies. We would like the successful provider to use the government’s draft Tenant Satisfaction Measures (TSMs) as the basis for carrying out a tenant satisfaction survey with a representative sample of the council’s tenants. The survey may therefore need to be reviewed and amended should the TSMs change.

Timeline

  1. Completed: Award published26 October 2022
    Current notice
  2. Completed: Award date1 November 2022
  3. Completed: Contract expiry date31 October 2025

About the buyer

South Tyneside Metropolitan Borough Council buys as a local authority through its own Corporate Procurement Service. Tender opportunities are advertised on the NEPO portal, used by all 12 North East councils and public sector bodies. Larger contracts also appear on the government's Contracts Finder and Find a Tender sites. Suppliers register on the NEPO Open Portal to see live opportunities and express interest. Smaller works and services are sourced through quick quotes or short tender lists on the NEPO e-tendering system. The council runs supplier workshops with NEPO to help local businesses bid for public contracts.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of South Tyneside Metropolitan Borough Council's contract awards have been in software and information systems, construction work and health and social work.

Relevant CPV codes

  • 80000000 · Education and training services

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