How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Expired contract, expired 30 April 2019Published 28 March 2019
Data Centre Design & Quick Wins
Oxfordshire County CouncilSupplier(s) Entec Si LtdData servicesAwarded 1 March 2019
£75,525
Expired contract, expired 27 March 2021Published 27 March 2019
O365 Compliance Manager
National Highways LimitedSupplier(s) Phoenix Software LimitedIT services: consulting, software development, Internet and supportAwarded 26 March 2018
£122,700
Awarded contractPublished 25 March 2019
Programming services of packaged software products
Sutton and East Surrey Water trading as SES WaterSupplier(s) Mando Group LimitedProgramming services of packaged software productsAwarded 21 March 2019
£1,424,200
Expired contract, expired 5 February 2021Published 22 March 2019
HMPO Customer Satisfaction (ICM)
Home OfficeSupplier(s) ICM Research LtdResearch servicesAwarded 6 January 2017
£600,000
Expired contract, expired 22 February 2024Published 22 March 2019
Software package and information systems
University of AberdeenSupplier(s) Freshworks Inc.Software package and information systemsAwarded 20 March 2019
£235,000
Closed tender, closed 4 April 2019Published 21 March 2019
Customer Segmentation
LEEDS FEDERATED HOUSING ASSOCIATION LIMITEDMarket research services
Value not stated
Closed tender, closed 27 March 2019Published 20 March 2019
Home Office National Law Enforcement Programme (NLEDP 125) - Business Analyst
Home Office
GBP/DAY 800
Awarded contractPublished 20 March 2019
User Research for Highways England Website
National Highways LimitedSupplier(s) TPXimpact LimitedAwarded 20 March 2019
£68,365
Expired contract, expired 30 September 2019Published 19 March 2019
2018 - 684 Provision of Service Innovation and Development - AWARD
Citizen Housing Group LtdSupplier(s) What If LimitedDevelopment consultancy servicesAwarded 1 February 2019
£160,000
Expired contract, expired 31 March 2020Published 19 March 2019
Development Management (DM) service in relation to the Brabazon Hangar proposals
Bristol City CouncilSupplier(s) Savills (UK) LimitedReal estate servicesAwarded 6 March 2019
£75,000
Never miss a tender
Get new Customer Experience notices delivered to your inbox.
Set up alerts Save this search
Awarded contractPublished 18 March 2019
User research and prototype development of a Competence Assessment Generator App
Health Education EnglandSupplier(s) Softwire Technology LimitedAwarded 18 March 2019
£96,000
Closed tender, closed 17 April 2019Published 18 March 2019
Marketing services
London North Eastern Railway LimitedMarketing services
£5,000,000
Awarded contractPublished 13 March 2019
New Livin website
LivinSupplier(s) THOUGHT QUARTER LTDAwarded 13 March 2019
£40,635
Expired contract, expired 14 June 2019Published 12 March 2019
Customer Insight Modelling (Market Research) Experian iCoder
Home OfficeSupplier(s) Experian LtdResearch servicesAwarded 28 April 2016
£54,300
Closed tender, closed 11 April 2019Published 12 March 2019
Software package and information systems
Wales National Pool SwanseaContact management software package
£450,000
Closed tender, closed 25 March 2019Published 11 March 2019
Improved Customer Experience - user centred design, self-serve support & better customer engagement
Education and Skills Funding Agency
£2,000,000
Closed tender, closed 22 March 2019Published 8 March 2019
Consultancy support for Digital Transformation
Raven Housing Trust
Value not stated
Closed tender, closed 22 March 2019Published 8 March 2019
Consultancy support for Digital Transformation
Raven Housing Trust
Value not stated
Stale Pre-tenderPublished 6 March 2019
Health and social work services
Department For Work and Pensions (DWP)Health and social work services
£3,150,000,000
Closed tender, closed 9 April 2019Published 6 March 2019
Business development consultancy services
Department for Business Energy and Industrial Strategy (BEIS)Business development consultancy services
£320,000

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Win more Customer Experience Tenders contracts with Stotles

Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.

Try for free

Data Centre Design & Quick Wins

O365 Compliance Manager

Programming services of packaged software products

HMPO Customer Satisfaction (ICM)

Software package and information systems

Customer Segmentation

Home Office National Law Enforcement Programme (NLEDP 125) - Business Analyst

User Research for Highways England Website

2018 - 684 Provision of Service Innovation and Development - AWARD

Development Management (DM) service in relation to the Brabazon Hangar proposals

User research and prototype development of a Competence Assessment Generator App

Marketing services

New Livin website

Customer Insight Modelling (Market Research) Experian iCoder

Software package and information systems

Improved Customer Experience - user centred design, self-serve support & better customer engagement

Consultancy support for Digital Transformation

Consultancy support for Digital Transformation

Health and social work services

Business development consultancy services

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles