Software package and information systems
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £235,000
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 22 March 2019
- Source
- TedNotices
Tender description
Award Notice. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements. Award Notice. The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.
Timeline
- Completed: Award date20 March 2019
- Completed: Award published22 March 2019Current notice
- Completed: Contract expiry date22 February 2024
About the buyer
University of Aberdeen is a Scottish higher education institution that buys through its own Procurement Office. Tenders are advertised through Public Contracts Scotland, with invitation-to-tender exercises run on the PCS-Tender platform. Larger contracts are also published on the UK-wide Find a Tender service. Much of its purchasing also runs through Advanced Procurement for Universities and Colleges (APUC), the framework body for the Scottish higher education sector. Procurement decisions follow the Scottish Government's Procurement Journey guidance. A dedicated Supplier Coordinator also manages supplier registration and credit checks on the university's own Finance and Procurement system.
Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.
Over the past 5 years, most of University of Aberdeen's contract awards have been in software and information systems, repair and maintenance and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72253000 · Helpdesk and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@university-of-aberdeen.gov |
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