Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Expired contractPublished 9 April 2019
Customer Feedback Monitoring System
£120,000
- Closed tenderPublished 8 April 2019
Performance review services
£168,000
- Expired contractPublished 8 April 2019
Front End Service
£94,000,000
- Closed tenderPublished 8 April 2019
Customer Satisfaction Tracking (CSAT)
£625,000
- Expired contractPublished 8 April 2019
Hyper Convergence Infrastructure, Back Up, and Disaster Recovery Solution
£238,695
- Expired contractPublished 8 April 2019
ITT for the Provision of Arboricultural Works and Services within the Borough of Sefton.
£700,000
- Expired contractPublished 5 April 2019
THH5410: Resident Satisfaction Survey Programme
£400,000
- Stale Pre-tenderPublished 5 April 2019
Soft Market Test for Provision of Cashless Parking System
£35,000
- Closed tenderPublished 5 April 2019
CP1719-19 Refreshments Vendor Based at Stover Country Park
Value not stated
- Expired contractPublished 5 April 2019
5-046 Area 10 Specialist Procurement Support
£15,340
- Closed tenderPublished 5 April 2019
Business Analyst
GBP/DAY 550
- Expired contractPublished 4 April 2019
1-809 DMRB Update for Operation and Maintenance
£798,158
- Closed tenderPublished 3 April 2019
Development of MyNotts App
Value not stated
- Closed tenderPublished 2 April 2019
Strategic Delivery Partner for the Customer Focus and Website Modernisation Programme
£250,000
- Closed tenderPublished 1 April 2019
Cleaning services
£24,000,000
- Awarded contractPublished 1 April 2019
Data/information collections using online forms - for education providers and the general public
£1,400,000
- Expired contractPublished 1 April 2019
English Heritage provision of Mystery Shopper service
£60,000
- Awarded contractPublished 1 April 2019
Trade Remedies digital product: live maintenance and development
£1,000,000
- Closed tenderPublished 29 March 2019
Food, beverages, tobacco and related products
£125,000,000
- Closed tenderPublished 28 March 2019
Variable message signs
£517,300
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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