Customer experience

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902 results matching, customer experience

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Awarded contract, expiring in 6 monthsPublished 6 June 2025
Strategic License Subscriptions and Advisory Services
HM Revenue & Customs (HMRC)Supplier(s) Gartner UK Ltd, ForresterResearch and development services and related consultancy servicesAwarded 5 June 2025
£3,551,817.8
Awarded contract, expiring 11 June 2033Published 30 May 2025
Solent Skills Bootcamp Framework
Portsmouth City Council
Supplier(s)
30 suppliers
Artswork Ltd
BREAKTHROUGH SOCIAL ENTERPRISE LIMITED
CITY EYE LIMITED
Code Institute
Digital Peninsula Network Ltd
Fareport Training
GAME ACADEMY LTD
Get Skills Employment & Training Ltd
Havant and South Downs College
HTP Apprenticeship College Ltd
I & F Limited
I N F I N I T Y 27 LTD.
Intertrain Uk Ltd.
Itchen Sixth Form College
Kiwi & Yuzu Ltd
LET ME PLAY LIMITED T/A LMP Education
MASTERED STUDIOS LTD
Momentum Recruitment Ltd
Pertemps Recruitment Partnership Limited
Peterborough Environment City Trust (PECT)
Primed Talent Ltd
Professional Training Solutions Ltd
Realise Learning and Employment Limited
Shoots Training Limited
South Hampshire College Group
The Developer Academy Ltd
THE REAL CONSULTANCY COMPANY LIMITED
THE SKILLS NETWORK LIMITED
UNIVERSITY OF PORTSMOUTH
YTKO
Training servicesAwarded 30 May 2025
432,000,000
Awarded contract, expiring 30 May 2028Published 30 May 2025
Customer Experience Survey
Department For Work and Pensions (DWP)Supplier(s) IFF ResarchResearch servicesAwarded 29 May 2025
£2,090,697.98
Awarded contract, expiring 25 May 2028Published 5 June 2025
RBGKEW1378 - Market Research Framework
Royal Botanic Gardens Kew
Supplier(s)
4 suppliers
DECISION HOUSE LTD
Morris Hargreaves McIntyre
Mustard
The Nursery Planning and Research Ltd
Market research servicesAwarded 26 May 2025
£750,000
Expired contract, expired 20 May 2026Published 3 June 2025
Improving Customer Experience: Connect Simplify, Improve Services
Department for EducationSupplier(s) Hippo Digital LtdInformation technology servicesAwarded 21 May 2025
£900,000
Awarded contractPublished 16 May 2025
Provision of Customer Research Partner
Plus Dane Housing LimitedSupplier(s) Acuity Research & PracticeCustomer survey servicesAwarded 12 May 2025
£130,000
Awarded contractPublished 12 May 2025
On-going Implementation of End to End Customer
East Renfrewshire CouncilSupplier(s) GOSS INTERACTIVE LIMITEDCustomer Relation Management software development servicesAwarded 8 May 2025
£437,880
Awarded contractPublished 11 July 2023
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Supplier(s) Route 101 LimitedTelecommunications servicesAwarded 7 May 2025
£221,100,000
Awarded contract, expiring 6 May 2030Published 6 June 2025
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Supplier(s) Route 101 LimitedIT services: consulting, software development, Internet and supportAwarded 7 May 2025
£265,320,000
Awarded contractPublished 18 July 2025
Award of CSU – Customer Experience Training
Scottish GovernmentSupplier(s) Elite Training and Consultancy (Scotland) LtdStaff training servicesAwarded 6 May 2025
£2,985
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Awarded contract, expiring 30 April 2028Published 3 April 2025
PROVISION OF UNIFIED COMMUNICATIONS FOR SHARED TECHNOLOGY SERVICES
London Borough of BrentSupplier(s) 8X8 UK LIMITEDAwarded 1 May 2025
£1,804,567
Awarded contract, expiring 30 April 2028Published 3 April 2025
PROVISION OF A CONTACT CENTRE TECHNICAL SOLUTION FOR THE LONDON BOROUGH OF BRENT
London Borough of BrentSupplier(s) 8X8 UK LIMITEDAwarded 1 May 2025
£617,742
Expired contract, expired 21 April 2026Published 30 April 2025
Common Customer Experience Architecture Services
Department For Work and Pensions (DWP)Supplier(s) Accenture (UK) LimitedComputer-related servicesAwarded 22 April 2025
£399,740
Awarded contractPublished 15 May 2025
Global Talent Visa - Digital Technology Endorsing Body Services
Home OfficeSupplier(s) Tech Nation Group LtdBusiness analysis consultancy servicesAwarded 16 April 2025
£6,650,000
Awarded contractPublished 15 April 2025
Parking Enforcement & Operations
London Borough of SuttonParking servicesAwarded 15 April 2025
7,000,000
Awarded contract, expiring in 6 monthsPublished 9 April 2025
Debt Recovery Case Management System
Sheffield City CouncilSupplier(s) CIVICA UK LIMITEDSoftware package and information systemsAwarded 11 April 2025
£56,900
Expired contract, expired 30 July 2025Published 8 May 2025
Customer (CX) Maturity
Ministry of JusticeSupplier(s) IPSOS (MARKET RESEARCH) LTDResearch servicesAwarded 10 April 2025
£53,303
Expired contract, expired 6 April 2026Published 15 April 2025
Supply of Professional Services: VOA NextGen Rating Programme Client-Side Support
Valuation Office AgencySupplier(s) Baringa Partners LLPProject management consultancy servicesAwarded 7 April 2025
£3,600,000
Expired contract, expired 6 October 2025Published 24 April 2025
Provision of Audit for Drivers Medical
Driver and Vehicle Licensing AgencySupplier(s) FORVIS MAZARS LLPAuditing servicesAwarded 7 April 2025
£56,000
Awarded contractPublished 8 May 2025
Installation and Management of ANPR System at Various EMR Locations
ABELLIO EAST MIDLANDS LIMITEDCar park management servicesAwarded 4 April 2025
950,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
46
£2.5bn
National Highways Limited
46
£22.2m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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