On-going Implementation of End to End Customer
Details
- Supplier(s)
- GOSS INTERACTIVE LIMITED
- Value
- £437,880
- Topic
- Customer Relation Management software package
- Published
- 12 May 2025
Tender description
ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN Lot 1: Call off from CCS Framework G-cloud 14 for ON-GOING IMPLEMENTATION OF END TO END CUSTOMER EXPERIENCE MANAGEMENT SYSTEM / OPTIONAL SUPPLY OF WEBSITE REDESIGN. This is a direct award via the CCS G-cloud 14 framework
Timeline
- Completed: Award date8 May 2025
- Completed: Award published12 May 2025Current notice
About the buyer
East Renfrewshire Council is a Scottish local authority based near Glasgow, buying as a local government organisation through its own corporate procurement team. Tenders and live contracts are advertised through Public Contracts Scotland, the national procurement portal. Suppliers register through an online sign-up form to be considered for council contracts. Much of its purchasing runs through Scotland Excel frameworks and Procurement for Housing Scotland frameworks. A Corporate Procurement Strategy sets out how purchasing supports the council's wider objectives. Major contracts carry community benefit clauses covering local training, employment and business supply chains.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of East Renfrewshire Council's contract awards have been in construction work, architectural and engineering services and software and information systems.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
- 48780000 · System, storage and content management software package
- 48783000 · Content management software package
- 72212445 · Customer Relation Management software development services
- 72212783 · Content management software development services
- 72222300 · Information technology services
- 72413000 · World wide web (www) site design services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov |
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