Provision of Customer Research Partner
Details
- Supplier(s)
- Acuity Research & Practice
- Value
- £130,000
- Topic
- Market and economic research; polling and statistics
- Published
- 16 May 2025
- Source
- uk:find_a_tender
Tender description
Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots Lot 1: Customer Research (Perception Surveys) Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months Lot 2: Transaction Satisfaction Survey Platform Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Timeline
- Completed: Award date12 May 2025
- Completed: Award published16 May 2025Current notice
About the buyer
Plus Dane Housing Limited is a housing association with homes across Merseyside and Cheshire. A Procurement Department sets the policies and procedures for procurement across the organisation. The department leads on all medium to high value or risk tenders. Frameworks, closed tenders and dynamic purchasing systems are used in some cases. Main areas of external spend include repairs and maintenance, assets, IT and development.
Over the past 5 years, most of Plus Dane Housing Limited's contract awards have been in software and information systems, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@plus-dane-housing-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@plus-dane-housing-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@plus-dane-housing-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@plus-dane-housing-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@plus-dane-housing-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@plus-dane-housing-limited.gov |
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