PROVISION OF A CONTACT CENTRE TECHNICAL SOLUTION FOR THE LONDON BOROUGH OF BRENT
Details
- Supplier(s)
- 8X8 UK LIMITED
- Value
- £617,742
- Duration
- 3 years
- Published
- 3 April 2025
- Source
- uk:procontracts
Tender description
The proposal to replace Brent’s current telephony system with 8x8 is a key step in modernising the council’s digital infrastructure. It directly supports the council’s Digital Strategy, which aims to enable a more agile, digitally empowered organisation, improve service delivery, and enhance customer experience. The move to a cloud-based telephony solution will deliver a scalable, resilient platform that improves communication across the council, supports flexible working, and ensures business continuity
Timeline
- Completed: Award published3 April 2025Current notice
- Completed: Award date1 May 2025
- Next: Contract expiry date30 April 2028in 2 years
About the buyer
Brent Council is a London borough council and local authority, running procurement through its own in-house corporate Procurement team. Open tenders are advertised and suppliers submit bids through the council's ProContract portal. Lower-value contracts are generally sourced and managed directly by individual service departments across the council. Larger, higher-value contracts are instead led by the corporate Procurement team. A dedicated local supplier database lists smaller-value opportunities specifically for businesses based in the borough. Brent's own Contracts Register, published on the ProContract portal, records every awarded contract going back to 2012.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Brent's contract awards have been in health and social work, business services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-brent.gov |
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