Customer Survey Research Partner
Details
- Buyer
- Peabody Trust
- Value
- £1,750,000
- Topic
- Research and development services and related consultancy services
- Published
- 12 October 2026
- Submission
- 9 November 2026in 4 weeks
- Source
- uk:find_a_tender
Tender description
Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU
Timeline
- Completed: Tender published12 October 2026Current notice
- Next: Submission date9 November 2026in 4 weeks
About the buyer
Peabody Trust is a housing association managing homes across London and the Home Counties through a central procurement team. Contract opportunities are advertised through Delta eSourcing, Peabody's own supplier portal, where suppliers register free to view live notices. Larger notices also appear on the government's Find a Tender service. Peabody lists on ProcureCo, a marketplace connecting housing providers with suppliers before tenders go live. Framework agreements let successful suppliers take call-off contracts without a fresh tender. New suppliers pass an Alcumus pre-qualification check covering health, safety, sustainability, quality and risk management before starting any work.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Peabody Trust's contract awards have been in architectural and engineering services, construction work and business services.
Relevant CPV codes
- 73000000 · Research and development services and related consultancy services
- 73100000 · Research and experimental development services
- 73110000 · Research services
- 73210000 · Research consultancy services
- 79311000 · Survey services
- 79311210 · Telephone survey services
- 79311300 · Survey analysis services
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