TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service
Details
- Supplier(s)
- PLINC LIMITED
- Value
- £1,062,646.62
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 9 January 2026
- Source
- uk:contracts_finder
Tender description
TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.
Timeline
- Completed: Award date6 January 2026
- Completed: Award published9 January 2026Current notice
- Next: Contract expiry date5 January 2028in 14 months
About the buyer
TransPennine Trains Limited operates TransPennine Express, a passenger train service linking Manchester and Liverpool with Edinburgh and Glasgow. The Department for Transport's Operator of Last Resort has run the services since 28 May 2023. A 2023 notice covered a Class 397 train services agreement. A separate procurement sought a new trains maintenance and depots solution. The procurement department is based in Manchester.
Over the past 5 years, most of TransPennine Trains Limited's contract awards have been in repair and maintenance, transport equipment and financial and insurance services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov |
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