Expired contract

CRM for NHSE participant/candidate data

Details

Supplier(s)
SugarCRM UK Ltd
Value
£30,000
Duration
11 months
Topic
Customer Relation Management software package
Published
27 August 2025

Tender description

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer. ## Contract award

Timeline

  1. Completed: Award published27 August 2025
    Current notice
  2. Completed: Award date27 August 2025
  3. Completed: Contract expiry date30 July 2026

About the buyer

NHS England runs the NHS in England, and buys as a central healthcare organisation with its own team of procurement professionals. Much of this procurement flows through framework agreements and the Crown Commercial Service. Seven regional teams support the commissioning of healthcare services across the country. The central commercial function that develops procurement strategy for the whole NHS sits here.

Clinical services are commissioned directly or through the Provider Selection Regime.

Over the past 5 years, most of NHS England's contract awards have been in education and training, health and social work, and IT services.

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