Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Awarded contractPublished 1 August 2022
Mystery Shopper
£240,000
- Closed tenderPublished 29 July 2022
QUB/2262/22 Tuition Fee Payment Acceptance Platform
Value not stated
- Expired contractPublished 29 July 2022
Tees Valley Combined Authority Transport Website and Digital Services
£247,300
- Awarded contractPublished 28 July 2022
The Provision of Arboricultural Services
£900,000
- Awarded contractPublished 28 July 2022
The Provision of Arboricultural Services
£895,000
- Closed tenderPublished 28 July 2022
Brand development and website audit
Value not stated
- Expired contractPublished 28 July 2022
Innovation Competition - Improving Customer Exerience at Roadworks
£100,000
- Expired contractPublished 26 July 2022
Customer Experience Management (CXM) System
£593,000
- Closed tenderPublished 25 July 2022
SMP Alliance - Environmental & Ecology Surveys
£525,000
- Closed tenderPublished 25 July 2022
Noise Insulation Scheme Surveyor/Contractor
Value not stated
- Awarded contractPublished 21 July 2022
Business to Healthcare
£177,896
- Closed tenderPublished 21 July 2022
Quotation for Delivery and Analysis of a Satisfaction Survey to Sandwell Tenants
£18,000
- Expired contractPublished 21 July 2022
Customer Survey Tool 2022-24
£30,173
- Closed tenderPublished 20 July 2022
GIS Core Platform & Data Model (incl. GIS Tooling)
£8,000,000
- Closed tenderPublished 19 July 2022
L22047-T-TG Desert led grab and go Unit 22 Airside International Departure lounge concession.
£4,000,000
- Awarded contractPublished 18 July 2022
Digital Dining System
Value not stated
- Closed tenderPublished 18 July 2022
Digital Dining System - July 22
Value not stated
- Awarded contractPublished 17 July 2022
Digital Engagement — Student Recruitment Experience
£7,526,470.23
- Expired contractPublished 15 July 2022
Customer Satisfaction Survey Tracker
£203,320
- Closed tenderPublished 14 July 2022
Provision of Internal Audit Services
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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