Customer Survey Tool 2022-24
Details
- Supplier(s)
- Snap Surveys Ltd (m)
- Value
- £30,173
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 21 July 2022
- Source
- uk:contracts_finder
Tender description
Contract Finder Award Notice for a customer survey tool to meet NHS Business Services Authorities needs for gathering feedback on customer satisfaction and other topics.
Timeline
- Completed: Award published21 July 2022Current notice
- Completed: Award date21 July 2022
- Completed: Contract expiry date31 August 2024
About the buyer
NHS Business Services Authority operates as a healthcare buyer, delivering national support services across the NHS in England. Contract opportunities are advertised through the Health Family Single eCommercial System, its dedicated procurement portal. Larger tenders appear on Find a Tender, with smaller notices published on Contracts Finder. Much of this procurement flows through framework agreements and the Crown Commercial Service. Commercial teams grade contracts as Gold, Silver or Bronze according to value and risk. Suppliers register on the Central Digital Platform to complete pre-qualification checks.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of NHS Business Services Authority's contract awards have been in education and training, IT services and business services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov |
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