Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 17 August 2022
P-2449 Public Transport Customer Satisfaction Monitoring
£800,000
- Closed tenderPublished 17 August 2022
P-2449 Public Transport Customer Satisfaction Monitoring
Value not stated
- Awarded contractPublished 16 August 2022
Creative Agency
Value not stated
- Closed tenderPublished 15 August 2022
TfGM Mobile App Shell Delivery 20220705BRMA
£1,625,000
- Stale Pre-tenderPublished 15 August 2022
Customer Feedback Platform
Value not stated
- Closed tenderPublished 12 August 2022
Salesforce Support
£230,000
- Closed tenderPublished 11 August 2022
22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
Value not stated
- Closed tenderPublished 11 August 2022
GB-London: Short Term Lets Review - Written Consultation Analysis and Reporting
£17,500
- Stale Pre-tenderPublished 9 August 2022
Supplier Questionnaire for Multi Occupancy Accessible Transport (MOAT) Services
£35,000,000
- Stale Pre-tenderPublished 9 August 2022
Supplier Questionnaire for Multi Occupancy Accessible Transport (MOAT) Services
£35,000,000
- Closed tenderPublished 9 August 2022
Contact Centre Platform Replacement
Value not stated
- Closed tenderPublished 5 August 2022
Customer Solution Transformation - SSE Airtricity
£50,000,000
- Closed tenderPublished 5 August 2022
Provision of Sports and Leisure Management System & Associated Services
Value not stated
- Expired contractPublished 5 August 2022
Sports and Leisure Management System
£260,000
- Closed tenderPublished 4 August 2022
Electronic Case Management System (Fitness to Practise)
£460,000
- Closed tenderPublished 4 August 2022
Responsive Repairs, Voids, Aids and Adaptations, and Planned Maintenance Work
Value not stated
- Expired contractPublished 3 August 2022
Award of Vendor, Risk and Assurance Manager
£223,840
- Awarded contractPublished 3 August 2022
Sir Graham Balfour School ~ Catering Services Tender
£540,266.9
- Closed tenderPublished 2 August 2022
DDaT – BEIS – HER GOV.UK Enhancement Alpha/ Beta
£412,500
- Closed tenderPublished 2 August 2022
DDaT – BEIS – HER GOV.UK Enhancement Alpha/ Beta copy
£412,500
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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