Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 14 July 2022
Provision of Internal Audit Services
€6,250,000
- Closed tenderPublished 14 July 2022
To design and build a new Haringey Council website based on LocalGov Drupal
£245,000
- Awarded contractPublished 13 July 2022
Customer segmentation provider - Acorn Datasets
£39,740
- Expired contractPublished 13 July 2022
Invitation to Tender to Upgrade IT and Communications Equipment and Services for Chesham Town Council - AWARD
Value not stated
- Awarded contractPublished 12 July 2022
Provision of a Leisure Management System
£250,000
- Awarded contractPublished 11 July 2022
STAR - Tenant Satisfaction Survey
Value not stated
- Closed tenderPublished 11 July 2022
CO02454 Pre-Employment Checks - Vetting Services
£900,000
- Expired contractPublished 11 July 2022
Digital Engagement - Student Recruitment Experience - AWARD
£7,526,470.43
- Stale Pre-tenderPublished 8 July 2022
In-Year Calculation and Payment for Income Tax Self Assessment and Corporation Tax for Small Companies
Value not stated
- Awarded contractPublished 7 July 2022
Mini Competition for the Maintenance and Service of Associated Equipment for FEI Talos TEM to the University of Birmingham
£41,520.64
- Closed tenderPublished 7 July 2022
Customer Survey Provider
£25,000
- Stale Pre-tenderPublished 5 July 2022
Business Wales Delivery 2023-2028
Value not stated
- Stale Pre-tenderPublished 5 July 2022
Input and Output Communications SR442088773
Value not stated
- Closed tenderPublished 5 July 2022
GB-southampton: Employee Experience - Implementation and Coaching Partner
£75,000
- Closed tenderPublished 4 July 2022
Digital Dinning System - No longer in use
Value not stated
- Awarded contractPublished 4 July 2022
Market Research – Customer Survey
£23,000
- Closed tenderPublished 4 July 2022
Queens Cross Group, Customer Feedback Framework
£60,000
- Expired contractPublished 4 July 2022
Bright Navigator
£38,220
- Expired contractPublished 1 July 2022
Mystery Shopped Data
£18,432
- Closed tenderPublished 30 June 2022
EPOS with Inventory Management System and Service
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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