Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,663 results
- Closed tenderPublished 16 September 2022
Tenant Satisfaction Survey 2022
£35,000
- Closed tenderPublished 15 September 2022
Customer Experience Platform
Value not stated
- Closed tenderPublished 15 September 2022
Customer Experience Platform
Value not stated
- Awarded contractPublished 14 September 2022
ITT - Website Development
Value not stated
- Awarded contractPublished 14 September 2022
ITT - Website Development
20,000
- Closed tenderPublished 13 September 2022
Tender Brief AHA Customer Survey
£10,000
- Closed tenderPublished 13 September 2022
RFQ - National Measurement System SURVEY for Private Businesses
Value not stated
- Expired contractPublished 13 September 2022
SC220249 - Customer Feedback System
£80,000
- Awarded contractPublished 9 September 2022
NEPO232 Electric Vehicle Charging Infrastructure Network
500,000,000
- Awarded contractPublished 8 September 2022
Customer Service Surveys and Data Collection
£410,000
- Expired contractPublished 8 September 2022
TfL 95857 - Customer Satisfaction Surveys
£1,425,000
- Expired contractPublished 7 September 2022
Customer Segmentation
£30,000
- Expired contractPublished 7 September 2022
Customer Insight / Customer Satisfaction Surveys
£48,000
- Stale Pre-tenderPublished 7 September 2022
Pre-Market Sounding: Claims Handling
Value not stated
- Stale Pre-tenderPublished 7 September 2022
Provision of a Service Desk
Value not stated
- Expired contractPublished 7 September 2022
Customer Segmentation
£30,000
- Closed tenderPublished 7 September 2022
SURVEYS - Lot 1 Customer Satisfaction, Lot 2 Employee Satisfaction, Lot 3 Transactional Surveys to Capture the Voice of the Customer
£172,209
- Awarded contractPublished 7 September 2022
SC220097 - Consumer Research
£284,532.25
- Expired contractPublished 6 September 2022
Quotation for Delivery and Analysis of a Satisfaction Survey to Sandwell Tenants - AWARD
£12,950
- Closed tenderPublished 6 September 2022
Provision of Class 458 Technical labour
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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